About Aim

For Customers



The AIM Code of Practice ensures customers know what to expect from their moving company. It requires the AIM member to provide a quality service with good consumer protection measures.

The Right Tools

AIM members are required to have all the materials and equipment to carry out your move efficiently and professionally. Their vehicles must be fit for purpose and have appropriate materials to protect your furniture and belongings.

The Right Skills

Our members are required to train their staff and keep a record of their ongoing training. Members are required to have the relevant Operator’s Licence.

Monitoring & Feedback

AIM members are assessed every year, to make sure they continue to offer a quality service. Customers can leave feedback and comments about their AIM mover on the member’s profile page of this website.

If Things Go Wrong

Customers of AIM members can contact AIM if they have a complaint about their AIM mover. AIM can also help to resolve disputes.


For Moving Companies

AIM Award Winners


The Association of Independent Movers was created to assist removers of all Sizes, to grow and expand their businesses while offering their customers a high level of service. For the mover with limited resources, or even larger more established businesses, AIM can offer a wide range of benefits. Some of those benefits are summarized below.

Public Awareness

By focussing on the customer as well as the company, it is the goal of AIM to increase public awareness of the high level of service offered by AIM members. The customer of an AIM member should be happy to recommend their mover and any mover displaying the AIM logo.
As the logo clearly state’s the client should be Aiming for a successful move! And we are here to help the client “Target” those movers who can deliver that.


Marketing and advertising are vital to growing a business and AIM not only provides unlimited use of the Brand as well as lead generation, but offers help and advice on running a successful website. The AIM members’ site has a team of experienced internet marketers to help the site generate quality leads at no extra cost to the member, including your own profile page to generate business.


AIM also offers business advice for those companies looking to expand or move into new areas of the industry. Document templates and other resources are available to all AIM members, to ease the administration workload and increase the efficiency of the mover’s office.

Supplier Deals

AIM is always on the look-out for good deals for their members to help reduce costs from suppliers, so the savings are passed on to the members. This helps members to reduce their costs and therefore, increase profits.

A Quality Service

By following the AIM Code of Practice, AIM members can be confident that they are delivering, (and their customers are receiving) a high standard of service that they can be proud of and will deliver increased work and help them reach their goals, AIM high, AIM for professionalism.

Call Now on: 0208 892 0369


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.