About Aim

For Customers



The AIM Code of Practice ensures customers know what to expect from their moving company. It requires the AIM member to provide a quality service with good consumer protection measures.

The Right Tools

AIM members are required to have all the materials and equipment to carry out your move efficiently and professionally. Their vehicles must be fit for purpose and have appropriate materials to protect your furniture and belongings.

The Right Skills

Our members are required to train their staff and keep a record of their ongoing training. Members are required to have the relevant Operator’s Licence.

Monitoring & Feedback

AIM members are assessed every year, to make sure they continue to offer a quality service. Customers can leave feedback and comments about their AIM mover on the member’s profile page of this website.

If Things Go Wrong

Customers of AIM members can contact AIM if they have a complaint about their AIM mover. AIM can also help to resolve disputes.


For Moving Companies

AIM Award Winners


The Association of Independent Movers was created to assist removers of all Sizes, to grow and expand their businesses while offering their customers a high level of service. For the mover with limited resources, or even larger more established businesses, AIM can offer a wide range of benefits. Some of those benefits are summarized below.

Public Awareness

By focussing on the customer as well as the company, it is the goal of AIM to increase public awareness of the high level of service offered by AIM members. The customer of an AIM member should be happy to recommend their mover and any mover displaying the AIM logo.
As the logo clearly state’s the client should be Aiming for a successful move! And we are here to help the client “Target” those movers who can deliver that.


Marketing and advertising are vital to growing a business and AIM not only provides unlimited use of the Brand as well as lead generation, but offers help and advice on running a successful website. The AIM members’ site has a team of experienced internet marketers to help the site generate quality leads at no extra cost to the member, including your own profile page to generate business.


AIM also offers business advice for those companies looking to expand or move into new areas of the industry. Document templates and other resources are available to all AIM members, to ease the administration workload and increase the efficiency of the mover’s office.

Supplier Deals

AIM is always on the look-out for good deals for their members to help reduce costs from suppliers, so the savings are passed on to the members. This helps members to reduce their costs and therefore, increase profits.

A Quality Service

By following the AIM Code of Practice, AIM members can be confident that they are delivering, (and their customers are receiving) a high standard of service that they can be proud of and will deliver increased work and help them reach their goals, AIM high, AIM for professionalism.

Call Now on: 0208 892 0369


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID 19 Statement

The partial lock-down in the UK has led to many movers wondering if they are required to temporarily shut down their business.

Before you make a decision, please consider the following.

The lock-down is aimed primarily at non-essential retail and leisure in an attempt to slow the spread of the virus.

Transport and freight are considered essential.

See https://www.gov.uk/government/publications/covid-19-guidance-on-freight-transport/covid-19-advice-for-the-freight-transport-industry

If you choose to continue working, there are a few steps you can take to reduce the risk of spreading the virus.

Follow the guidelines issued by the Government and instruct your staff to do likewise.


For domestic removals, clean all door handles and handrails, etc at both premises with an appropriate sanitiser.
Frequently clean all equipment (including vehicle cab interiors) with soap and water or a sanitiser.
Only send the minimum number of staff required (usually 2) to complete the job.
Request from the customer that they ask family and friends to stay away during the move.
Ask the customer to keep their distance during the move.
Don’t do home-visit surveys. Conduct surveys over the phone or by video call.

AIM believes that you should avoid all unnecessary work, but carry out essential work if possible.

AIM can’t and won’t tell you whether you should close your business. That is your decision.