Membership Levels

AIM Membership Levels

All AIM Members are required to meet specific criteria and work to Code of Practice that promotes high standards and consumer protection. The membership levels reflect the size of the removals business and the services they are able to offer.

There are four levels, Bronze, Silver, Gold and Platinum.


Bronze Members work to the AIM Code of Practice, use AIM approved Terms & Conditions and participate in the dispute resolution service provided by The Furniture Ombudsman. This is the basic entry level for smaller movers or younger businesses that are in the early stages of growth.



Silver Members are usually larger businesses that also work to the AIM CoP, use AIM approved T’s & C’s and participate in the dispute resolution service provided by The Furniture Ombudsman. They will employ more staff and have a record of staff training. Most Silver Members will use larger vehicles that require them to hold an Operator’s Licence.



Gold Members are as Silver, but with a dedicated office, their own warehouse (if they office storage) and BS EN 12522 or equivalent. Gold Members will usually have a fleet that includes several larger vehicles, so they can carry out larger jobs and commercial work.



Platinum Members are as Gold, with the addition of BSEN/ ISO 9001 and ISO 1401 or FIDI accredited. Platinum Members must also have an in-house Transport Manager and an international operator licence.

Platinum Members can carry out jobs of any size including national and international commercial work.




The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.