Are Your Ts & Cs Current?

Are Your Ts & Cs Current?

As a removals company grows and develops, new practices and policies are put in place. Sometimes this can be done by verbal instruction, particularly in smaller offices where writing a memo to pass across a desk to the only other staff member, seems a bit pointless.

Occasionally, even a small change can create inconsistencies between the mover’s business practice and their written Terms & Conditions. When this happens, it can lead to disputes with customers and since your Terms & Conditions form a major part of your contract with the customer, you are likely to lose if the dispute goes to court.

To avoid future problems, every change to how a mover operates should be recorded and adjustments should be made to the Ts & Cs where appropriate.

It is also worth reviewing Ts & Cs periodically, to ensure they are correct.

Every change should have an amendment date added in the foot of the page.

AIM members not only benefit from the option to use the AIM Standard Ts & Cs, they can also have their amendments reviewed and checked for anomalies, (for example, where a paragraph refers to the wrong sub-paragraph).

Movers & Storers Show

Remember to mark your calendar for the Movers & Storers Show, 1st and 2nd November 2016 at Bruntingthorpe Aerodrome. Visit to register for your free tickets.



Come and visit the AIM stand for a friendly chat and enter our competition.

Steering Group Meeting – Birmingham


The next Steering Group Meeting will be held at the M & G Transport offices near Birmingham on Tuesday, November 22nd.

The Steering Group is made up of AIM Members and the AIM Team, but we welcome a limited number of guests.

If you would like to attend the next meeting, please contact Scott on 0208 892 0369

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The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.