Are Your Ts & Cs Current?

Are Your Ts & Cs Current?

As a removals company grows and develops, new practices and policies are put in place. Sometimes this can be done by verbal instruction, particularly in smaller offices where writing a memo to pass across a desk to the only other staff member, seems a bit pointless.

Occasionally, even a small change can create inconsistencies between the mover’s business practice and their written Terms & Conditions. When this happens, it can lead to disputes with customers and since your Terms & Conditions form a major part of your contract with the customer, you are likely to lose if the dispute goes to court.

To avoid future problems, every change to how a mover operates should be recorded and adjustments should be made to the Ts & Cs where appropriate.

It is also worth reviewing Ts & Cs periodically, to ensure they are correct.

Every change should have an amendment date added in the foot of the page.

AIM members not only benefit from the option to use the AIM Standard Ts & Cs, they can also have their amendments reviewed and checked for anomalies, (for example, where a paragraph refers to the wrong sub-paragraph).

Movers & Storers Show

Remember to mark your calendar for the Movers & Storers Show, 1st and 2nd November 2016 at Bruntingthorpe Aerodrome. Visit to register for your free tickets.



Come and visit the AIM stand for a friendly chat and enter our competition.

Steering Group Meeting – Birmingham


The next Steering Group Meeting will be held at the M & G Transport offices near Birmingham on Tuesday, November 22nd.

The Steering Group is made up of AIM Members and the AIM Team, but we welcome a limited number of guests.

If you would like to attend the next meeting, please contact Scott on 0208 892 0369

Leave a Reply


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369