Are Your Ts & Cs Current? As a removals company grows and develops, new practices and policies are put in place. Sometimes this can be done by verbal instruction, particularly in smaller offices where writing a memo to pass across a desk to the only other staff […]
Read more →Insurance Premium Tax Changes The rate of Insurance Premium Tax (IPT) increases on Saturday, 1st October 2016 from 9.5% to 10%. This means all movers that sell insurance need to increase the rate as from tomorrow. For those using removals administration software, settings will need to be […]
Read more →Complaints & Communication Considering the nature of our business, complaints about (and to) removals companies are quite rare. That’s why they seem like such a big deal when they happen. Maintaining a good reputation is a major part of growing a business and having a good, well […]
Read more →Mover of the Year 2016 We are pleased to announce the winners of the AIM Mover of the Year Awards. The Commercial Mover of the Year 2016 is Isis Relocation Ltd. The Domestic Mover of the Year 2016 is All Moves UK Ltd. The AIM Mover of […]
Read more →Removals Software There are many benefits to using a software system designed specifically for removals administration. Having everything, (from enquiry to acceptance) tracked and stored in one application saves a lot of time and helps to eliminate administration errors. Removals Manager are offering all AIM members a […]
Read more →At AIM we offer far more to our members than just the logo, but that implies the logo itself is not a valuable asset. This is not the case – particularly when the logo is displayed on a website. Removals customers will usually do some research on […]
Read more →B2B Contracts – Buyer Beware Unlike with consumer contracts, the laws for business to business contracts offer very little protection to the buyer. If, as a consumer, you purchase a product or service that is not delivered as specified in the contract, you have a range of […]
Read more →Event of the Year The Movers & Storers Show is the event of the year for independent movers and storers. There is no requirement to be a member of any trade association, there is no obligation to buy anything and it’s free to attend, (if you order […]
Read more →Debt Recovery Generally, removals customers pay for their move in advance, so in the majority of cases there is no outstanding bill after the move is completed. On rare occasions (and usually due to significant extra work) the customer may have their bill increased but this is […]
Read more →Recruiting Reliable Staff Finding the right staff can be difficult for removals businesses, as it’s a unique industry requiring an unusual combination of skills. Drivers and Porters Many recruitment agencies fail to see the substantial differences between the work of a furniture delivery driver and that of […]
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