Archive for the Removals News Category

Complaint Handling and Reputation

Complaint Handling and Reputation Before joining AIM, an applicant’s complaint procedure is checked to ensure it meets certain standards because a strong complaints procedure is vital for protecting a company’s reputation. Every business receives complaints, either directly (by phone, letter or email), or indirectly via social media […]

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Avoiding Overloading

Avoiding Overloading In recent years, many movers have decreased their vehicle sizes in favour of 3.5T vans. This trend, (originally due to HGV driver shortages) is likely to increase with the introduction of more Low Emission Zones throughout the UK. A standard 3.5T van only has a […]

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Movers & Storers Show | Google Update

The Movers & Storers Show The Movers & Storers Show is totally independent and open to all movers, whether they are a member of a trade body or not. This year, the show will be in Manchester on 21st & 22nd November. Of course, AIM will have […]

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Should Removals Insurance be Mandatory?

Should Removals Insurance be Mandatory? In the UK removals industry, the majority of movers offer removals insurance as an option. The standard practice is to inform the customer that the alternative to removals insurance is a limited liability of (usually) £40.00 per item. This can often be […]

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DVSA Tester Shortage

DVSA Tester Shortage Movers are increasingly finding it difficult to book annual vehicle tests, which has resulted in some trucks being taken off the road. Scott, from Central Moves said, “I’ve never had this before. I tried booking annual tests and couldn’t get booked in for several […]

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ULEZ Expansion

ULEZ Expansion On the 8th April 2019, an Ultra-Low Emission Zone (ULEZ) will be in place in central London. Most vehicles will need to meet the tighter exhaust emission standards or pay a daily charge to travel within the ULEZ area. This area will be expanded to […]

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Social Media v Company Website

Social Media v Company Website   Recently, there have been discussions on social media about the value of company websites and the increased reliance on social media platforms for marketing. The argument against investing in a website is usually something like; “Everyone is on Facebook, so that’s […]

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Clean Air Zones

Clean Air Zones On the 11th May 2018, the London Mayor set out his “bold strategy to make London the greenest global city”. This, of course, primarily means stricter controls over vehicle emissions. The Mayor’s Environment Strategy includes bringing forward the introduction of zero-emission zones (ZEZ) from […]

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Customer Satisfaction

Customer Satisfaction According to a 2018 survey by consumer watchdog Which?, 10% of home movers experienced problems with their removals company. As with most surveys, there is likely to be a degree of bias in the data (and Which? subscribers may not be a precise representation of […]

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GDPR – Website Enquiries

GDPR  – Website Enquiries Most movers have a website that they use to gather information about prospective customers. Whether this is by means of a simple enquiry form or a more detailed quote request form, the data gathered can be used to identify an individual, so it […]

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