Consumer Confidence

Consumer Confidence

A major benefit of AIM membership is the confidence that it gives to customers. This confidence is reinforced by providing an easy route to resolve any disputes that may arise. The FHIO gives customers access to dispute resolution without the need for escalating legal expenses and drama.

From the member’s perspective, the FHIO limits the expense of resolving disputes by charging a fixed fee for the service.

All AIM members are signed up to the FHIO service and are authorised to display the FHIO logo on their websites and in their marketing materials.

How it Works

Members follow their usual complaints procedure and attempt to resolve the dispute with the customer. This is usually successful, but on rare occasions either party may wish to refer the dispute to AIM. We act as mediator to help the parties find a solution themselves. If this fails, the dispute can be referred to the FHIO, thereby avoiding expensive and time consuming legal action.


From the FHIO;

Aside from the fact ADR is a low-cost, quick and efficient way to resolve disputes, businesses who offer the option of ADR are providing their customers with additional confidence and peace of mind.

The ADR Regulations were implemented to boost the use of ADR and the courts will often point parties back towards ADR before they will even hear a case. Either party can actually have sanctions imposed should they unreasonably refuse to consider ADR as an option prior to going to court.

Leave a Reply


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369