Dispute Resolution Service

Dispute Resolution Service

Over the last few months AIM has been working hard to find the best supplier of Dispute Resolution services for all our members.

We have identified one such provider and negotiated a deal that would benefit all AIM members and their customers.

Once implemented, each mover will be showing another level of commitment and professionalism to the clients they move. It would also set us apart from other trade bodies and groups.

Being seen as professionals makes selling our services easier and instils further confidence in the customer to use us over non-members.

Our code of conduct and terms and conditions will be approved by the Dispute Resolution service, giving members and their clients further protection, which is something we feel is invaluable.

Members will be emailed directly with further information.


From the Office of the Traffic Commissioner

Digital tachographs and drivers hours: know your responsibilities

Traffic commissioners say some operators are blind to what their operators are doing and what their vehicles are being used for.

Your responsibilities

To avoid leaving yourself vulnerable to regulatory action, you should take a look at the tachograph rules. We have listed some of the things you must do below.

As a driver you must:

  • make sure the recording equipment and driver card are functioning and use them properly
  • only use one card (during the month before your card expires you may hold a replacement card)
  • allow your employer to download data from your card
  • apply for a replacement for lost, stolen or damaged cards within 7 days
  • always carry your card when working and produce it for DVSA officers or the police

As an operator you must:

  • make sure drivers carry out all their responsibilities
  • download the data from driver cards at least every 28 days
  • make sure the recording equipment is calibrated every 2 years
  • make sure defected recording equipment is repaired without delay
  • make sure the recording equipment is functioning correctly and is used properly
  • analyse data from the recording equipment and driver cards to check for breaches of drivers’ hours rules
  • download the data from the recording equipment at least every 90 days
  • have a company card to download the recorded data from the recording system


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The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.