Would highly recommend to anyone, fantastic from start to finish!

We used OneRemovals (based within Raynes Park – our contact was Joe) in May 2021 to to professionally pack and move our belongings as we relocated from Merton to Hampshire. We have had a heartbreaking experience with them.

Below are some examples (with photos) of our experience.

– Baby clothing was used as packaging material.
Clothing belonging to my 4m old baby was used to package some of our fragile items (instead of using bubble wrap / paper). As a result, we suffered some breakages (one can be seen in the photo attached – that’s my Grandmothers 100y old china tea set). My daughters baby blankets and bath towels were also used to wrap glass tea light holders.

– Belongings not left in the correct rooms.
Our belongings were piled into the garage until it was so full, we couldn’t open the internal garage door to get to anything. We had hired OneRemovals on the basis that they would leave our boxes in specific rooms. I believe they left our belongings in the garage so they could finish the job as quickly as possible. We had agreed the removals team would video call, to walk us around the house to check our belongings had been left in the correct place, before they left our property. We did not receive any such call.

– Our new home was left unlocked.
The team had posted our keys through the front door before they left. When we arrived, we had to move a heavy plant pot out the way of our garage before we could open it, we then realised this was because they hadn’t locked it before they’d posted our keys (and they couldn’t access the house from the garage anymore due to boxes).

– Items in wrong location caused great distress:
Our children didn’t have their duvets for the first 3 nights in our new home as these left in our garage. Our 4m old baby didn’t have his crib either as parts of it were left buried in the garage (it wasn’t reassembled as promised either).

– Our furniture wasn’t re-assembled.
We were told all furniture would be re-assembled at the new property. 5x beds were disassembled, only 3x were reassembled at our new home.

– A lack of respect for belongings:
The mattress to my sons crib was placed on the floor of our garage and used to stand my husbands keyboard on its side on the floor (see photo).

4x (expensive) Sonos speakers were placed in a box with footballs, fresh from our garden. There was also a fragile glass clock (no wrapping or packaging at all).

The leg was torn off one of our stools.

In our new home, they broke a light fitting (then simply placed it to one side – no note to tell us what had happened).

We were quoted for 3 vans, only 2 vans arrived (they did send for the extra van in a panic towards the end of the day).

To their credit, OneRemovals did send 2x people back to sort things out (1x an employee, 1x was his neighbour). They did sort the garage and repacked the items that had used my baby’s clothing. They glued the leg back on our stool.

However, if we are able to claim via their insurance, it will only be the second hand value of the items they have broken / damaged (read section 9.1 & 9.2 of their T&Cs with great caution). Of course, we could never be compensated enough for the stress of what we went through.