Membership Criteria


AIM is dedicated to improving standards within the industry. Therefore, if an applicant does not meet the required standard to join AIM, we will offer our help and support. It is our intention to provide assistance – not barriers.

Application Criteria

  • The applicant is a limited company or sole trader, carrying out removals in the UK and/or Ireland.
  • The applicant has suitable vehicles and equipment for carrying out removals and they have an Operator’s Licence, if applicable.
  • The applicant’s storage facilities, (if applicable) are fit for purpose and detailed inventories are used.
  • The applicant has adequate administration for written quotations, bookings, job sheets, after sales service, complaints procedures, insurance claims and all other documentation related to removals.
  • The applicant has access to all necessary removals equipment and uses equipment and packing materials that are fit for purpose.
  • The applicant has a UK based office or home-office, suitable for customers to visit. The address must be displayed on the applicant’s website and on quotes/contracts.
  • The applicant agrees to adopt the AIM Code of Practice and work within the Code on a day to day basis and ensure the Code of Practice is made available to all staff and customers.
  • The applicant agrees to be inspected annually.
  • The applicant complies with all rules, regulations and UK Law related to their business.
  • The applicant agrees to offer their customers protection against loss or damage, by means of insurance or a clearly defined limited liability.
  • The applicant directly employs, (PAYE) professional, uniformed, trained staff and all new staff undergo an induction and basic manual handling training.
  • The applicant agrees to be honest in all advertising and avoid misleading the public.


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.