Why Use an AIM Member

Why Use an AIM Member?

The Association of Independent Movers was formed to bring together removals companies that agree to comply with a code of practice that protects customers from bad business practises.

The UK and Ireland removals industry is unregulated, which means anyone with a van can offer house removal services whether or not they have experience, equipment, training and consumer protection measures.

For the average family house move, this can make choosing a removals firm something of a gamble.

One of the biggest obstacles in any transaction is communicating what is expected by both parties. To avoid misunderstandings, it is vital that the customer knows precisely how much they will pay and what they should expect from their remover.

When you choose an AIM member, you will be given a written quote that details what work will be carried out and at what cost. The accompanying Terms & Conditions will explain all the liabilities of the remover and make it easier to adjust to the unforeseen.

This is important because moving home can often be so stressful that things get overlooked or circumstances may change unexpectedly.

Once the details and cost of the work is agreed, the AIM member is contractually obliged and guarantees to turn up at the agreed time and date. This is vital as most domestic house moves are tightly scheduled and (particularly in buying chains) other home-owners may be waiting to move in to your vacated property.

So far, the stated reasons for using an AIM member have been administerial, but there is also the matter of professionalism in the physical removal work.

AIM members are obliged to supply skilled and experienced staff that have been trained in a range of house moving techniques. From packing services to piano moving, dismantling and re-assembling furniture, export wrapping and safe loading, AIM members train their staff to provide a high-quality service to all their customers.

Finally, after the work has been completed, as a customer of an AIM member, you can leave a review on the member’s profile page on the AIM website.

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The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.