Why Use an AIM Member

Why Use an AIM Member?

The Association of Independent Movers was formed to bring together removals companies that agree to comply with a code of practice that protects customers from bad business practises.

The UK and Ireland removals industry is unregulated, which means anyone with a van can offer house removal services whether or not they have experience, equipment, training and consumer protection measures.

For the average family house move, this can make choosing a removals firm something of a gamble.

One of the biggest obstacles in any transaction is communicating what is expected by both parties. To avoid misunderstandings, it is vital that the customer knows precisely how much they will pay and what they should expect from their remover.

When you choose an AIM member, you will be given a written quote that details what work will be carried out and at what cost. The accompanying Terms & Conditions will explain all the liabilities of the remover and make it easier to adjust to the unforeseen.

This is important because moving home can often be so stressful that things get overlooked or circumstances may change unexpectedly.

Once the details and cost of the work is agreed, the AIM member is contractually obliged and guarantees to turn up at the agreed time and date. This is vital as most domestic house moves are tightly scheduled and (particularly in buying chains) other home-owners may be waiting to move in to your vacated property.

So far, the stated reasons for using an AIM member have been administerial, but there is also the matter of professionalism in the physical removal work.

AIM members are obliged to supply skilled and experienced staff that have been trained in a range of house moving techniques. From packing services to piano moving, dismantling and re-assembling furniture, export wrapping and safe loading, AIM members train their staff to provide a high-quality service to all their customers.

Finally, after the work has been completed, as a customer of an AIM member, you can leave a review on the member’s profile page on the AIM website.

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The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID 19 Statement

The partial lock-down in the UK has led to many movers wondering if they are required to temporarily shut down their business.

Before you make a decision, please consider the following.

The lock-down is aimed primarily at non-essential retail and leisure in an attempt to slow the spread of the virus.

Transport and freight are considered essential.

See https://www.gov.uk/government/publications/covid-19-guidance-on-freight-transport/covid-19-advice-for-the-freight-transport-industry

If you choose to continue working, there are a few steps you can take to reduce the risk of spreading the virus.

Follow the guidelines issued by the Government and instruct your staff to do likewise.


For domestic removals, clean all door handles and handrails, etc at both premises with an appropriate sanitiser.
Frequently clean all equipment (including vehicle cab interiors) with soap and water or a sanitiser.
Only send the minimum number of staff required (usually 2) to complete the job.
Request from the customer that they ask family and friends to stay away during the move.
Ask the customer to keep their distance during the move.
Don’t do home-visit surveys. Conduct surveys over the phone or by video call.

AIM believes that you should avoid all unnecessary work, but carry out essential work if possible.

AIM can’t and won’t tell you whether you should close your business. That is your decision.