Working Together

Working Together

Over the last three months the removals industry, like most other industries, has struggled to survive. Some movers decided to shut down and wait until the pandemic was under control, while others continued to work with stringent safety measures in place to protect themselves and their customers.

It is during times like this that members really need their trade association to step up and offer help and support. AIM did not shy away from this responsibility. Instead, we pulled together and put every effort into protecting our members and the wider removals industry.

At no point did we tell movers that they should or should not continue to work. Such decisions can only be made by the movers themselves. For those that chose to continue working, we provided and continue to provide resources to keep staff and customers safe. These resources include;

  • Covid-19 Risk assessment and method statements templates
  • Various check sheets and forms to monitor workers’ health
  • Bulk purchase and distribution of PPE to reduce costs

We also hosted frequent video meetings to discuss issues and offer solutions. These meetings were not exclusive to AIM members, but open to anyone in the removals industry.

Our campaign to urge the government to suspend stamp duty on home sales, to help the housing market, was industry wide and may have been a contributing factor to the government’s decision to implement the suspension.

We have grown a network of movers offering trade assistance, to reduce the number of staff travelling and we have helped movers to set up viricidal fogging and disinfection services.

While the measures above were to help the whole industry, we have also been working to improve AIM for our members.

One of the most important things a trade association can do is to strengthen consumer confidence in the members. To this end, we have been working with The Furniture Ombudsman to produce Terms & Conditions that protect the customer and mover alike, thereby reducing the likelihood of disputes.

We have increased our membership numbers over the last few months, with several reputable movers seeing how we respond to a crisis and wanting to be part of a pro-active association. As we continue to grow, we can put more resources into helping our members. After all, that is why we are here.

AIM is a not-for-profit Association. All of AIM’s income (and more) is invested back into the Association. Membership fees keep AIM going and the more members we have, the better we can serve those members.


From the Office of the Traffic Commissioner

The Senior Traffic Commissioner has updated his coronavirus (COVID-19) statutory document originally issued on 17 March 2020.

The update issued on 18 June 2020 includes reference to:

  • an increase in the maximum time allowed for a period of grace for financial standing an operator can receive from 6 months to 12 months
  • more information about in-person tribunal hearings in England from July 2020 (with hearings in Scotland and Wales likely to start a few weeks later as circumstances allow)

Leave a Reply


The Association Of Independent Movers
Unit 4, Skills Centre,
Twickenham Trading Estate,
Rugby Road,
Phone:0208 892 0369


COVID-19 Statement

Although there is no rule to prevent them from doing so, not all removals businesses are working during the Coronavirus measures advised by the Government.

Those that are working have been provided with clear guidelines by the Government and supported by AIM, with safe working procedures, specific documents and frequent information updates.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed.
Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
  • No work should be carried out by a person who has coronavirus symptoms, however mild.
  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible,
    which should be washed or disposed of safely afterwards.