In the vast majority of cases, the price you are quoted is the price you pay. Professional removals companies put a lot of effort into calculating a precise quote so you know exactly what you need to pay, and they know what their income will be.
Unfortunately, life doesn’t always go as planned and there can sometimes be additional running costs on a move that were unforeseeable at the time of the quotation. Usually, this will mean the scope of the work has changed and the initial price is no longer suitable to the job.
If complications arise and there is a significant change to the specifications of the job, extra charges may be applied.
When you receive your quote from your chosen mover, you will get a copy of the Terms & Conditions. It is worth reading the whole document, particularly if you suspect there may be complications on your move. While some companies might have variations of the Additional Charges clause, they are often very close to that in the AIM Standard Terms & Conditions.
4. ADDITIONAL CHARGES
4.1 Additional charges will be applied in the following circumstances:
4.1.1 If the move does not take place within twenty-eight days of the quoted date of the services.
4.1.2 If the storage period exceeds six months in duration and we have provided you with a quotation inclusive of redelivery (and the re-delivery from store has not taken place).
4.1.3 Any fluctuations in currency, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
4.1.4 Moves carried out on a Saturday, Sunday, public holiday, or if you request delivery and/or collection outside of our normal working hours (08.00-18.00hrs).
4.1.5 Collection and/redelivery above the ground floor and first upper floor.
4.1.6 Any additional services proffered, such as the moving or storage of further items.
4.1.7 If mechanical equipment is required or structural alteration to the property as a consequence of prohibitive restrictions in space at the entrance or approach to your property, or the road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway;
4.1.8 There are unforeseeable delays or events which impact the resources or timescales initially allowed to carry out the move; or
4.1.9 We agree, in writing and prior to the move commencing, to increase our liability limit contained in clause 15.1.
In all cases, additional charges are applied if the change in circumstances or work specification is beyond the removers control.
The AIM Code of Practice prohibits ambiguous quoting or unreasonable price increases, so, as stated earlier, in the vast majority of cases, the price you are quoted is the price you pay.
